For Best Result:

The recommended speed needed is 35 Mbps. Please go to https://www.speedtest.net  and see what your download speed is

IMPORTANT: Machines sometimes needs a reboot. Your Router, your Device etc. For better streaming you need a router reboot once a week, Clear App/Data Cache once a week it will help the app run much better when cache are cleared and you will get better streaming experience.

Please Google or YouTube “How to clear caches” for more info. 

For Android Devices:  Go to Settings>Apps>EnvyApp>Clear Data/Cache. 

For FireStick: Go to FireStick settings not envy settings>Applications>Manage Installed Applications>EnvyApp>Clear Cache.

IMPORTANT: You should clear cache once in a week for better performance.

envy is currently in Beta Launch, our service runs GREAT on cell phones, but being in beta we do have some issues on fire sticks/tv for your television. We have a community facebook page where our customers post any bugs or issues the have on the television part of our service, feel free to post and help us improve the service for everyone. https://www.facebook.com/groups/EnvyTV1/

One of the things you will need to do from time to time is uninstall the app and reinstall it on your fire stick due to our upgrading, until we are out of beta and have all the issues resolved. We would like to thank you for your support and our commitment to you is to become better today than we were yesterday.